Privacy Policy
Soully (a brand of Trophos Global Foods Pvt. Ltd.) is committed to protecting the privacy of our customers. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website https://www.soullyfoods.com, in compliance with applicable Indian laws.
Information We Collect: We may collect personal data that you voluntarily provide to us when you:
● Register on the website
● Place an order
● Subscribe to our newsletter
● Fill out a form or participate in surveys
● Contact us via phone or email
This information may include your name, email address, mailing address, phone number, and payment details.
We may also collect non-personal information automatically as you navigate the site, such as your IP address, browser type, operating system, and browsing activity.
Consent for Data Processing: By using our website and providing your personal data, you explicitly consent to the collection, storage, processing, and disclosure of your personal data as described in this Privacy Policy, in accordance with the provisions of the DPDP Act, 2023. Where specific consent is required for certain processing activities (e.g., marketing communications), we will obtain it separately. You have the right to withdraw your consent at any time, subject to legal and contractual obligations, by contacting us.
How We Use Your Information: We use the information we collect for various purposes, including:
● To process your orders and manage your account.
● To improve our website and services.
● To personalise your experience.
● To communicate with you regarding your orders, promotions, and updates.
● To respond to your inquiries and provide customer support.
● To analyse website usage and trends.
● To prevent fraudulent transactions and ensure the security of our website.
Disclosure of Your Information: We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties without your consent, except in the following circumstances:
● Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or serving you (e.g., payment processors, shipping companies). These parties are obligated to keep your information confidential and use it only for the purposes for which they are engaged by us.
● Legal Requirements: We may disclose your information when required to do so by law or in response to valid requests by public authorities, including but not limited to compliance with court orders, government regulations, or investigations under the DPDP Act, 2023.
● Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
Data Retention: We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When we no longer need to retain your personal data, we will securely delete or anonymise it in accordance with our data retention policies and applicable laws.
Data Principal Rights: As a Data Principal, you have the following rights concerning your personal data:
● Right to Access: You have the right to obtain confirmation from us as to whether or not your personal data is being processed, and to access that personal data.
● Right to Correction: You have the right to request the correction of inaccurate or incomplete personal data concerning you.
● Right to Erasure (Right to be Forgotten): You have the right to request the deletion of your personal data, subject to certain exceptions.
● Right to Grievance Redressal: You have the right to have your grievances redressed by the Grievance Officer.
● Right to Nomination: You have the right to nominate any other individual who shall, in the event of your death or incapacity, exercise your rights under the DPDP Act, 2023. To exercise any of these rights, please contact our Grievance Officer using the details provided below.
Data Security: We implement robust technical and organisational security measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. This includes the use of secure servers, encryption technology (SSL), and regular security audits. However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure.
Third-Party Websites: Our website may contain links to third-party websites. Please note that we are not responsible for the privacy practices or the content of such other websites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every website that collects personally identifiable information.
Cookies: Our website uses cookies to enhance your browsing experience. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your web browser (if you allow) that enable the site's or service provider's systems to recognise your browser and capture and remember certain information. You can choose to disable cookies through your browser settings, but please note that some features of the website may not function properly.
Changes to This Privacy Policy: We reserve the right to update or change our Privacy Policy at any time to reflect changes in our practices or applicable laws. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically for any changes.
Grievance Redressal / Contact Us: If you have any questions or concerns about this Privacy Policy or wish to exercise your rights, please contact our designated Grievance Officer:
Grievance Officer: [Name of Grievance Officer - You will need to fill this in once appointed] Email: Feedbacks@soullyfoods.com (Please mention "Attn: Grievance Officer" in the subject) Phone: +91- 9714941494 Official Address: Trophos Global Foods Pvt Ltd . Sub Plot 76 / 1, Revenue Survey No. 395,411 to 414, Jamnagar Sahakari Udhyog Sangh ltd, Jamnagar Municipal Corporation, Jamnagar, Gujarat - 361001